Return policy


Standard production orders may be canceled upon written request prior to shipment of order. Any special component order cancellation is subject to a 35% restocking charge prior to returning material to seller, buyer must have pre-authorization from the factory. Material must be returned pre-paid to the seller or it will not be accepted. A complete description of material, record of invoice or purchase order number is required. Seller will not be responsible for the material that is not returned in this manner.

Warranty & returns

Nice Group Canada Inc. warrants that material and workmanship are free from defects for a period of two (2) years from date of invoice. Materials returned to Nice Canada that are defective after examination will be repaired or placed at the option of the Manufacturer. Nice Canada shall not be responsible for any labor charges for removing or replacing defective material. All returned material must be received prepaid or it will not be accepted. This warranty is limited, and in lieu of all other warranties expressed or implied. There is no expressed liability due on the part of the seller. Shortages, damage or product problems (such as crushed control box for example) must be reported to Nice Canada within 10 days of receipt of shipment.